Turning Bad News into Good News


Case Studies

How can businesses comply with government export controls and grow in the global marketplace? Keeping national security interests and following foreign policies isn’t just checking a box. It’s changing the way we work. For Synopsys, the permit application process can add time in their sales cycle (bad news), but if their export control employees follow the proper guidelines, they can create compliant documentation that can be transferred to customers in any jurisdiction without requiring an export permit (good news).

Synopsys asked for a solution that would:

  • Standardize export control procedural training and resources across sites.
  • Guide employees to produce end-user product documentation that doesn’t require export permits.
  • Increase the number of pre-sales engagements converted to sales.

So, we did what we love and immersed ourselves in all things Synopsys and export control – we analyzed procedures and internal resources. We interviewed employees, defined learner profiles, and discussed how success will be evaluated. Once we solidified the learning solution – a 15-minute eLearning course and quick-reference job aid – we spent the next 10 weeks designing and developing (and refining to make sure the deliverables were just right). We delivered the files electronically for integration into their Success Factors LMS—this was a compliance course, so they needed to track test scores and completions.

The project stakeholder at Synopsys told us, “You were incredibly professional and organized in your approach. You are clearly partners we’d like to continue working with.”

And that makes us happy.

Categories Technology

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