We create custom learning experiences that work well for you and only you.   

  • When we create custom learning experiences, we study up on your business and your industry, and get to know your employees and customers.
  • We go nuts for information – yes, we’ve learned everything about electrical safety in wind turbines in the North Sea, we’ve studied up on how the stock level of waffle cones must be carefully managed in an ice cream shop, and learned the differences between motorhomes and totorhomes (yep, that’s a thing.)
  • We become best friends with your most knowledgeable employees and scour all available resources so we can create truly custom learning experiences that work well for you and only you.   

Meet the Team

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Accountability Origami! Accountability Origami! On site at #trimet today to meet about our customer service training project and got to try out the simulator! A blast, but clearly driving a bus is not our gift 😬 We ❤️ our #mioculture wall in the office and as a fabulous backdrop for a trade show booth. #training #smallbiz #happyemployees #atdcascadia #learning Last month I took my family on a three-week vacation to visit relatives in Europe, people they had never met. It was a wonderful experience. The kids made memories that will last a lifetime. What we didn’t expect was that one of the best memories would be of the flight.

I fly a fair amount for work, and I’ve had positive and negative experiences on a variety of airlines. But for my kids, this was their first BIG flight, and every flight they take for the rest of their lives will be measured against this one. Let me tell you, Delta Air Lines created customers for life. My kids were stunned by the service, the food, the kindness, and the attention to detail of every person we interacted with. We got menus, hot towels, unlimited snacks (teenagers love that), and an enormous selection of movies and games. The entire experience was unexpectedly wonderful. Let me repeat that – I flew on a ten-hour transatlantic flight with three teenagers and it was unexpectedly WONDERFUL.

So I wasn’t surprised, just a couple of weeks after returning home, to read this article highlighting Delta’s philosophy and the surprise 4% pay raise employees got on Labor Day. Delta gets it. They know the secret sauce to business success is their people. They know that to expect their staff to care for others, their staff must be cared for.

Delta is what we refer to as a “self-driving organization” (or should we say self-flying?). The three keys to a self-driving culture are purpose, freedom, and learning.

Purpose Unites: At the heart of any effective culture is a broad yet clear purpose that helps gather a diverse workforce toward a common goal. All self-driven organizations have a clear, actionable answer when an employee asks, “How are we making the world be a better place?” I bet all Delta staff can answer that question. 
Freedom Empowers: When you trust employees to solve challenges in their own way, using their own natural abilities, they solve those problems quicker, more effectively, and more efficiently. The opposite of freedom and autonomy is control. The more management seeks to control employees, the more they limit employees’ potential for growth, creativity, and motivation. We

How can we help?

Whatever skills, behaviors, or concepts your workforce needs to rise to the next challenge—we’re here to help.

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